![]() ![]() I bought mine with the intention of just carrying my pandora music playing on my pc around the house but nope im tethered with an aux cord. But this isnt a general windows problem that windows wont recognize bluetooth audio devices this is a unique issue with just this model speaker. ![]() I havent encountered a bluetooth adapter that connected, one guy said his connected, kudos. just identifying the model of the bluetooth chip in theyre computer can mean opening a case and looking straight on the board for it in nearly microscopic print. Yes remind customers to check that first ,but keep in mind this is some technical troubleshooting for the general users. Its sad when an apple headset will connect to a windows pc but your speaker doesnt, All i ever see on these forums for this issue is blaming the drivers. There has to be a proprietary protocol or driver that anker had provided to alphabet aka google and is open source to be used on linux based operating systems which is insanely simple but anker must do something on theyre end involving microsoft, because that is the only way this problem will be fixed for everyone. so to be clear this problem is not isolated to a bad driver or adapter ,through way more effort than anker has invested ,I found that the entire operating system as it is does not acknowledge the device using any known protocol in windows. I mean if it works for everything but windows … that’s guaranteed a decent few percent of the blame on some of the returns you may receive. ![]() I advise Anker have a direct troubleshooting interaction with Microsoft so you can put their logo on your box. Also, replace it with a new battery if you're unsure how much charge it has left (or plug it in to charge if the battery isn't replaceable).I dont know how you call this solved, there’s no resolution to the problem you just vaguely said the drivers are no good … I have troubleshooted my flare+ for months have been through 8 different Bluetooth dongles and adapters including a pcie4.0 5g Bluetooth 5.1 alpha test card from intel and yet still nothing has been able to get windows to recognize this speaker as a speaker, through a little driver modification ,I was able to connect it as a single channel audio device but it sounds like a 1980’s speakerphone playing elevator music so that obviously only allowed it a certain amount of bandwidth or sound quality. Check the battery is fully inserted in the compartment and that it's positioned correctly. The battery is typically the reason for wireless mice not working. If your computer only has one USB port, you could use an adapter or a dongle that connects to a different port to provide more USB connections. The USB port you're using for the receiver may be faulty, so use a different one to check. This is age-old advice, but it may kick Windows to recognize the mouse. If the mouse still doesn't work after these basic checks, try these other hardware-orientated fixes: Reconnect the USB Receiverĭisconnect the USB receiver, wait ten seconds, then plug it back in. So, perform some basic hardware diagnosis, like ensuring the mouse is switched on (the power switch is usually on the bottom of the mouse) and that the USB receiver is connected to the computer. Before doing anything else, you should determine whether your mouse is connected to your PC. ![]()
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